Guide to Understanding the Maintenance Page and Job Status’s

Step 1. Access the Maintenance Page 0:00

• Navigate to the management tab on the left-hand side.
• You will be automatically directed to the maintenance page.

Step 2. Overview of Status Categories 0:19

• On the right-hand side, you will see the category options.
• The default view is set to ‘all’, displaying various job statuses.

Step 3. Reported Status 0:44

• This is the very first stage of adding a job, only the job description and maintenance type have been entered.
• No contractor or dates are associated.

Step 4. Quoting status 1:00

• Status will change to ‘quoting’ once a contractor has been added.

Step 5. Scheduled Status 1:15

• Status will change to ‘scheduled’ once dates are added.

Step 6. Awaiting Payments Status 1:28

• Status will change to ‘awaiting payments’ once the cost and charge are added.
• Neither the landlord nor the contractor has been paid.

Step 7. Landlord Deducting, Contractor Pending Status 1:51

• Charge has been deducted from the landlord’s rent, but the contractor remains unpaid.

Step 8. Landlord Deducting, Contractor Paid Status 2:17

• The job charge is pending deduction from the landlord’s rent, but the contractor has already been paid.

Step 9. Landlord Paid Contractor Pending Status 2:40

• The landlord has paid directly or the deduction has occurred, but the contractor has not yet been paid.

Step 10. Fully Settled or Paid Status 3:04

• Indicates that the job is completed, the landlord has paid and the contractor has been paid.

Step 11. Cancelled Jobs Status 3:15

• Jobs that were logged but were then cancelled.