Help center

Answers, how-tos, and best practices for running your agency on The Wyze. Browse by topic, search for anything, or follow step-by-step guides—from first setup to advanced workflows.

Find help fast

• Universal search – Look up features, error messages, or tasks (e.g., “raise a work order,” “record deposit,” “add council placement”).
• Guided set-up – Short onboarding checklists to get your agency live in under an hour.
• Role-based paths – Curated tracks for Admins, Property Managers, Accounts, Negotiators, and Contractors.

Categories

• Getting Started – Creating your organisation, branding, user roles, permissions.
• Calendar – Tasks, keys management, inspections, maintenance, valuations, reminders.
• Management – Maintenance workflow, inspections, and key register end-to-end.
• Landlords – Onboarding, bank details, fees, properties, payouts.
• Properties – Records, certificates, documents, utilities/meters, valuations.
• Tenants & Councils (UK) – Referencing, agreements, deposits/bonds, council placements, arrears workflows.
• Finances – Receipting, deductions, statements, reconciliation, guarantee costs, P&L views.
• Contractors – Onboarding, compliance (Gas Safe, NICEIC, insurance), quotes, jobs, invoices.
• Billing & Subscriptions – Plans, invoices, changing seats, VAT.
• Security & Compliance – Data protection, access controls, audit trails.
• Integrations – Email, calendars, and other connected tools (where available).
• Troubleshooting – Common issues, error messages, and quick fixes.

Learn by doing

• Step-by-step guides – Clear checklists with screenshots for real tasks (e.g., “Schedule a mid-term inspection and raise follow-up works”).
• Short videos – 2–5 minute clips for popular workflows.
• Templates & checklists – Inspection templates, maintenance triage, onboarding packs.

Stay up to date

• What’s New – Feature releases and improvements.
• Known Issues – Current limitations and workarounds.
• System Status – Live uptime and incident history.

Get support

• In-app help – Open the help widget to search articles or start a conversation.
• Email – Send details, screenshots, and steps to reproduce for quicker resolutions.
• Priority support – Faster responses on higher plans (where applicable).

Tips for faster resolutions

Include the property/tenancy/landlord ID, the exact screen, what you expected vs. saw, and any error text. If it’s scheduling or finance-related, add the date range.

Goal: get you from question to done—quickly, clearly, and with confidence.